Terms and Conditions

These Terms and Conditions ("Terms") govern your use of Galactic Wins Casino ("the Casino", "we", "us", "our") and constitute a legally binding agreement between you ("Player", "you", "your") and Galactic Wins Casino. By registering an account, accessing our platform, or participating in any games or promotions, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. We reserve the right to amend these Terms at any time. Continued use of our services following any amendment constitutes your acceptance of the updated Terms. We encourage you to review these Terms regularly.

To register and use Galactic Wins Casino, you must: • Be at least 18 years of age (proof of age may be required). • Be a resident of New Zealand or another jurisdiction where online gambling is legally permitted. • Not be subject to any exclusion order from a gambling operator or regulatory authority. • Be of sound mind and acting of your own free will. • Create only one personal account; duplicate accounts will be closed and funds may be forfeited. You are solely responsible for ensuring that your participation in online gambling is lawful in your jurisdiction. False information provided during registration may result in account closure and forfeiture of balances.

You are responsible for maintaining the confidentiality of your account credentials. You must not share your username or password with any other person. Any activity conducted through your account is your sole responsibility. Notify us immediately at support@galacticwinscasino.com if you believe your account has been accessed without your authorisation. We reserve the right to suspend or close accounts we believe may be compromised to protect the integrity of our platform.

All deposits and withdrawals are processed in New Zealand Dollars (NZD) where applicable. Accepted payment methods are displayed on our Banking page and may change from time to time. Minimum and maximum deposit and withdrawal amounts apply and are detailed on our Banking page. Withdrawals are processed within 24–72 hours subject to verification requirements. We reserve the right to conduct enhanced due diligence checks before processing large withdrawals. We do not accept payments from third parties. You may only deposit funds from payment methods registered in your own name.

All bonuses and promotional offers are subject to specific terms, including wagering requirements, time limits, eligible games, and maximum withdrawal restrictions. These are detailed on each individual promotion page. Bonus funds must be used before real-money funds. Wagering requirements must be fulfilled before any withdrawal of bonus or bonus-derived winnings. We reserve the right to withdraw, modify, or cancel any bonus or promotion at our discretion. Abuse of bonuses, including the use of multiple accounts or collusion, will result in account closure and forfeiture of funds.

Galactic Wins Casino is committed to responsible gambling. We offer the following responsible gambling tools: • Deposit limits (daily, weekly, monthly) • Session time limits and reality checks • Cool-off periods (24 hours to 6 weeks) • Self-exclusion (minimum 6 months) • Account activity summaries If you believe your gambling is causing harm, we strongly encourage you to use these tools or contact us for assistance. You may also contact the Problem Gambling Foundation of New Zealand on 0800 654 655 or Gambling Help Online at www.gamblinghelponline.org.nz.

All games available on Galactic Wins Casino use certified Random Number Generators (RNGs) to ensure fair and random outcomes. Our games are independently tested and certified by accredited third-party testing laboratories. The rules for each game are available within the game interface. In the event of a discrepancy between a displayed result and our server records, the server records shall prevail. We reserve the right to void bets or game rounds where technical malfunctions have occurred.

The following activities are strictly prohibited and will result in immediate account suspension and possible legal action: • Using any automated software, bots, or algorithms to play games. • Exploiting software errors or vulnerabilities. • Engaging in collusion or match-fixing. • Money laundering or any other illegal financial activities. • Providing false identification or personal information. • Operating an account on behalf of a third party. We actively monitor for suspicious activity and cooperate fully with law enforcement and regulatory authorities.

We collect and process personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. Your data is collected for the purposes of account management, identity verification, fraud prevention, and regulatory compliance. We implement industry-standard security measures to protect your personal information. We do not sell your data to third parties. For full details, please refer to our Privacy Policy.

To the maximum extent permitted by applicable law, Galactic Wins Casino shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our platform, including but not limited to loss of profits, data loss, or service interruptions. Our total liability to you for any claim arising from your use of our services shall not exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim.

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or your use of our services shall be resolved through our internal dispute resolution process in the first instance. If a dispute cannot be resolved internally, it may be referred to an independent dispute resolution body. Contact our support team at support@galacticwinscasino.com to initiate the dispute resolution process.

If you have any questions about these Terms and Conditions, please contact our support team: Email: support@galacticwinscasino.com Live Chat: Available 24/7 through our platform Gambling Help NZ: 0800 654 655 Last updated: July 2024